ROI Support Specialist - Remote

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records. 

Essential Functions: 

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests 

• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information 

• Perform Data Entry & Quality Control measures for fulfillment of medical records requests 

• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests 

• Research and resolve workflow and record issues quickly to minimize delays in turnaround 

• Identifyand escalate critical andimportant issuesto management 

Qualifications: 

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Servicerequired, 1 year or more preferred 

• Ability to use internal electronic based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.  

• Attention to detail 

• Ability to work in a fast-paced, production-oriented environment 

• High levelof reliability, productivity and professionalism  

• Good communication skills, both written and oral 

• The ability to work independently and being productive with little supervision  

Physical Requirements: 

• Ability to sit or stand forlong periodsof time 

• Physical ability to lift and carry 25 lbs. of materials 

• Manual dexterity and strengthsufficient enoughto enter information via computer keyboard forlong periodsof time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items 

• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor 

• Speaking and hearing ability sufficient to effectively communicate 

• Eye/hand coordination,hearingand visual acuity necessary for day to day tasks 

HIPPA/ Compliance: 

• Maintain privacy of allpatient, employee and volunteer information and access such information only on a need-to-know basis for business purposes 

• Comply withall regulationsregardingcorporate integrity and security obligations 

• Report unethical, fraudulent, or unlawful behavior or activity 

• Maintain current and yearly HIPAA certification 

Information Governance Accountabilities: 

• A high-level understanding of the organization’s information governance program and role-specific accountabilities 

• A thorough understanding of role requirements, including policies,proceduresand processes, to include how individual workimpactsthe organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information 

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasksin order toensure a standardized approach to work and services provided 

• Participation in education asrequiredfor corporate compliance and role-specific functions and tasks