United States onlyServiceTrade is seeking a Manager, Technical Implementation Services to lead a team of consultants and subject matter experts in optimizing and maintaining customer success. The ideal candidate will have experience in customer service, consulting, and management, as well as strong technical skills and a growth mindset.
Requirements
- 5+ years of customer service or consulting experience
- 2+ years of management/leadership experience
- Strong understanding of SQL, data manipulation, data management, Google Sheets and/or Microsoft Excel
- Strong understanding of business intelligence (BI) principles, reporting, and dashboard development
- Experience with process automation and system integration using APIs
- Strong Project Management skills, including scoping and estimation
- Applied AI Proficiency: Demonstrated ability to leverage AI tools (e.g., LLMs, copilots, automation agents) to accelerate content creation, data analysis, and workflow optimization
Benefits
- Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
- Flexible Spending Account and Dependant Care Account
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Paid Time Off for Volunteering
- Employee Reimbursement Program to use for well-being, technology and/or professional development
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