United States onlyYou will be the heartbeat of digital transformation, ensuring that when we deploy powerful Salesforce solutions, the people behind them are ready to thrive. This role is more than change project management; it is about guiding organizations through the complex cultural and operational shifts necessary for true innovation. We are looking for a strategic partner who can blend deep empathy with rigorous methodology to turn resistance into enthusiastic adoption.
What You Bring
- 7+ years of proven success in leading change management and organizational transformation for technology implementations.
- A deep understanding of Salesforce and CRM ecosystems (you know the tech enough to bridge the gap for users). Marketing Automation Platform experience is a plus.
- Mastery in facilitation, confident in leading workshops, training sessions, and stakeholder interviews.
- Strategic vision to define success metrics and the ability to interpret data to prove adoption ROI.
- Exceptional communication skills, capable of influencing everyone from C-suite executives to daily end-users.
- Proficiency in program design, instructional design, content and course development, and multiple forms of media development and deployment.
- Agility to manage multiple high-profile projects simultaneously without losing focus on the details.
A Day-in-the-Life
- Craft tailored change enablement strategies that align with client business goals and culture.
- Serve as a trusted advisor to clients, helping them navigate the "people side" of technical change.
- Facilitate dynamic user training sessions and workshops that empower teams to embrace new tools.
- Analyze key performance indicators (adoption rates, engagement) to refine strategies and demonstrate impact.
- Mentor internal Sercante teams on change best practices to elevate our collective delivery.
- Advance our reputation as industry leaders in Change by developing innovative new offerings that will enhance our toolkits and cement our status as trusted, best-in-class partners to our clients.
- Champion thought leadership by contributing to blogs, events, and industry discussions.
What Success Looks Like
- Within 3 months, you have built strong relationships with key stakeholders and conducted readiness assessments for your initial portfolio of clients.
- Within 6 months, you have successfully guided a major client through a "go-live" event, achieving high user proficiency and adoption targets.
- Within 1 year, you have contributed significant assets to the Sercante change management toolkit, helping us scale our practice efficiency.
Our Culture
At Sercante, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments, are proactive problem-solvers, and embody these key qualities:
- Lifelong learner with a passion for diving deep into details.
- Self-driven and thrives in dynamic, ambiguous situations.
- Organized and deadline-oriented with a strong sense of ownership.
- Effective delegator who empowers team members.
- Resourceful and able to find solutions through research.
- Curious and adaptable to new challenges and opportunities.
- Embraces remote work and aligns with our core values.
- Thoughtful communicator who clarifies client needs before proceeding.
The Trilliad Agreement
If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.
Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.
When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.
A workplace where we grow:
- You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar.
- You’ll have access to world-class training and development.
- You’ll have the clarity and tools to deliver results that matter.
A workplace where we connect:
- You’ll be guided by leaders who are worth following.
- You’ll build relationships that go beyond the job.
- You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard.
A workplace where we thrive:
- Great results will be recognized and celebrated.
- You’ll work in an environment with teammates who have your back.
- You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.
About Trilliad
Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.
At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.
CA and US only