Second Son Consulting, Inc. hiring macOS Support Engineer (Tier 2-Level, Client-Facing) • Remote (Work from Home) | Himalayas
Second Son Consulting, Inc.SI

macOS Support Engineer (Tier 2-Level, Client-Facing)

Second Son Consulting, Inc.

Salary: 52k-56k USD

United States only

Second Son Consulting is looking for a thoughtful, people-smart macOS engineer who loves solving problems, learning constantly, and being part of a team that builds and supports real-world tech solutions.

Requirements

  • 5 or more years of full time IT experience
  • 1-2 years experience managing Macs with one or more MDM platforms
  • A solid understanding of Apple Business Manager and Automated Deployment Workflows
  • Knowledge of Apple’s MDM and DDM spec, including profile creation and preference domains
  • Experience with application deployments and patch management
  • A think-ahead, “ounce-of-prevention” mindset
  • A natural inclination to pay attention to the details
  • Excellent written and verbal communication skills, both within the team and across diverse client environments
  • A friendly, open personality
  • A commitment to business ethics and a client-first mentality
  • Proven ability to set customer expectations
  • Positive and collaborative team member who demonstrates initiative and tenacity
  • Keeps informed of technology trends, has an insatiable desire to learn new things, and follows best practices
  • Are looking for growth opportunities for platform engineering and Sr. System Administrator roles
  • 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise, AutoTask)
  • Strong follow-through and proactive task management
  • Understanding that Second Son is a service business, and that tracking time and efforts in “real time” are an essential part of what is required
  • You bring solid experience, but you're collaborative and open to learning how we do things as a team
  • You're looking for growth - not just in your technical skills, but in how you support people and build relationships

Benefits

  • Income competitive and commensurate with experience, projecting $26 to $28 per hour
  • Training, certification, and growth opportunities
  • An annual Learning and Development stipend equal to 1 week’s pay; it grows with you
  • Health insurance with Dental and Vision options
  • Paid time off consisting of: 6 days of sick leave, 5 days of lifecycle leave (birth or death), 10 days of vacation (accrued), 6 paid holidays, 5 days of paid Jury Duty service
  • 401k with matching (after 12 months)
  • On-call rotation bonus program

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 52k-56k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Second Son Consulting, Inc.

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Second Son Consulting, Inc.

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