Sales Representative & Account Manager - Open-Source Solutions

Sangoma is a global leader in Unified Communications, VoIP, and open-source telephony solutions, trusted by businesses of all sizes in more than 150 countries. As the steward of FreePBX, the world’s most popular open-source PBX platform, Sangoma provides a robust ecosystem of hardware, software, SIP trunking, and cloud-based communication services that power everything from small offices to large enterprises.

Our solutions include FreePBX, Asterisk, UCaaS, CCaaS, SIP trunking, VoIP gateways, IP phones, and collaboration tools, empowering organizations to communicate smarter and scale more efficiently. By combining the innovation of open-source with enterprise-grade reliability, Sangoma helps businesses lower costs, improve flexibility, and stay connected.

Your Role:

As a Sales Representative & Account Manager, you will drive new revenue growth while nurturing existing customer relationships within the FreePBX and Sangoma ecosystem. You’ll work directly with IT decision-makers, SMBs, mid-market enterprises, and reseller partners to deliver the right mix of open-source and commercial solutions to meet their business needs.

• Drive new business development by identifying, qualifying, and closing new opportunities for FreePBX-certified hardware, SIP trunking, UCaaS/CCaaS solutions, and Sangoma commercial modules.
• Manage a pipeline of prospects and accounts, ensuring consistent follow-up and conversion through proactive outreach and relationship building.
• Act as the primary contact for inbound leads, converting interest into sales opportunities.
• Maintain strong relationships with existing customers, identifying upsell, cross-sell, and renewal opportunities within their communications infrastructure.
• Manage the full sales cycle from discovery and needs assessment to presenting solutions, negotiating, and closing deals.
• Provide accurate sales forecasts, track KPIs, and document all interactions in the CRM (HubSpot/Salesforce).
• Maintain and grow assigned key accounts, ensuring high levels of satisfaction, retention, and revenue expansion.
• Collaborate internally with technical, support, and operations teams to ensure seamless delivery and an excellent customer experience.
• Stay informed about open-source market trends, competitive offerings, and evolving customer needs to effectively position Sangoma solutions.
• Meet or exceed sales quotas, account growth targets, and retention metrics while contributing to overall team success.

Target Customers

• SMBs & Mid-Market Enterprises seeking cost-effective, scalable VoIP and Unified Communications solutions
• Managed Service Providers (MSPs) and IT Resellers deploying FreePBX or Asterisk-based systems
• Call centers and hosted PBX providers needing UCaaS/CCaaS platforms
• Organizations migrating from legacy PBX systems to modern SIP/VoIP infrastructures
• International markets leveraging FreePBX for localized deployments

Requirements

Your Background

• 3–5 years of sales experience in technology, preferably VoIP, PBX, or open-source software solutions
• Experience with account management, maintaining long-term client relationships while driving revenue growth
• Familiarity with FreePBX, Asterisk, or open-source telephony ecosystems is a strong plus
• Proven ability to consistently meet or exceed sales targets in a fast-paced, competitive environment
• Strong communication, negotiation, and presentation skills for both technical and non-technical audiences
• Highly organized with excellent time management and multitasking abilities
• Proficient with CRM platforms (HubSpot, Salesforce) and productivity tools like Google Workspace or Microsoft Office

Benefits

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability), effective after a short waiting period
• Flexible PTO plan & Company Holidays
• Employee Stock Purchase Program
• Entrepreneurial work environment partnered with high-growth career opportunities
• We offer a competitive salary ranging from $55,000 to $70,000 plus a variable commensurate with years of experience in this specific position and the candidate's location.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

You must be authorized to work in the United States full-time for any employer. No agencies, please.