1st line support engineer

1 line support engineer (MacOS and Windows) - London (Hybrid) - £28,000 - £30,000

Robert Half are working with a IT consulting and managed services client on the recruitment of a talented 1 line Engineer. This is a hybrid role (4 days onsite, 1 day remote)

What You'll Need:

• 1-2 years in a 1 line support position within Apple and Windows environments
• Solid background in a client-facing role, ideally in a managed service provider or multi-client setting
• Working familiarity with macOS and/or Windows 10/11
• Basic understanding of Microsoft 365 from a user or support perspective

Key Responsibilities:

• Act as first point of contact for client requests via phone, email, and ticketing system
• Log, categorise, and prioritise tickets accurately, keeping clients updated and managing SLAs
• Resolve common 1st line issues across macOS and Windows, including password resets, account lockouts, printer and peripheral issues, and basic application troubleshooting
• Carry out basic Microsoft 365 administration such as account setup, licence assignment, mailbox and distribution list changes
• Prepare and configure new devices and assist with enrolment tasks
• Escalate complex issues to 2nd and 3rd line with clear, well documented handovers
• Maintain accurate asset records and contribute to knowledge base articles

1 line support engineer (MacOS and Windows) - London (Hybrid) - £28,000 - £30,000

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