Bilingual Sales Specialist (Spanish/English)

About Rivas & Associates

Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people’s lives. Our focus is on delivering top-tier legal services with compassion, clarity, and respect. As we continue to grow, we are looking for passionate professionals who want to be part of something bigger - a collaborative, fast paced environment where your work has purpose and your ideas matter. Join us in helping clients navigate life changing legal moments with confidence and care.

Job Overview

We seek a motivated Sales Specialist to handle incoming calls from potential clients (leads), effectively address their inquiries, present our firm's services, and foster interest. The Sales Specialist will be responsible for delivering exceptional customer service and using strong communication skills to convert leads into paying clients through follow-up calls, thereby maximizing business opportunities.

Key Responsibilities

• Answer incoming calls from leads and forward them to the appropriate team members when necessary.
• Schedule consultations for leads using the CRM calendar.
• Create and manage lead profiles in the CRM.
• Process consultation payments.
• Text clients with consultation times and dates.
• Address questions from both leads and clients.
• Follow up with potential clients after consultations to encourage contract signing.
• Engage in follow-up calls with leads to convert them into consultations.
• Make calls to leads generated from sales messages.
• Adhere to all documented processes.

Required Qualifications

• Must be fluent in English and Spanish
• Immigration Experience

Schedule:

• Monday through Thursday from 12:30 PM to 9:00 PM, and Sundays from 8:30 AM to 5:00 PM.

Note to Recruiters and Third-Party Agencies:
We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.

Equal Opportunity Employer Statement:

Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.