United Kingdom onlyWe're looking for a proactive IT Service Desk Manager to lead our Service Desk function with energy, empathy, and expertise. The IT Service Desk Manager plays a central leadership role within the IT & Digital team, ensuring high-quality, user-focused IT support for all staff and volunteers in a busy complex environment.
Requirements
- Experience leading or developing an IT Service Desk
- Strong understanding of ITIL or similar service management frameworks
- Excellent communication, problem-solving, and relationship-building skills
- Ability to manage multiple priorities and collaborate across teams
- Experience transitioning new services into live environments
Benefits
- 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days' annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
AU, CA + 4 more