Strategic Services Lead

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As the Strategic Services Lead, you are laser-focused on solving for Reserv’s scalability with a strong focus on Org, Talent, and overall team performance. You will be working closely with Matthew – the SVP of Strategic Services, a member of the founding team – as well as Adele Krause, a former Bain manager who leads strategy work within this executive group. (See here to learn more about Matthew and fellow co-founder, David). You will be interacting nonstop with the executive team. Some context here: We were four people and pre-revenue in May 2022; we are now 700+ people in Q1 2026 and on track to double that again. The Strategic Services team is the custodian of laying the foundation for future scale as well as rapidly solving for emerging gaps from our fast growth.

Your work will center on transformations, re-organizations, and operating model development – as well as building and deploying AI agents that both accelerate how we make data-driven decisions across talent operations & remove headcount-driven rate limiters. You will be solving for how we scale up: measuring and driving high performance, driving cross-functional accountability, setting up future-proofed systems, and shepherding the company's growth as it doubles and then doubles again.

We are looking for an ex-Bain, -BCG, or -McKinsey consultant with 2-3 years of experience. Matthew along with several senior leaders are ex-MBB and will lean into the extreme module ownership and delegation model to enable you to drive and have impact.

What you'll do

• Strategic Analysis and Execution: Lead the development and execution of data-driven strategies to enhance the efficiency and scalability of talent operations and performance, identifying opportunities for technology integration and process optimization to prepare for organizational growth. Drive transformation initiatives, re-organizations, and operating model design.
• Cross-Functional Collaboration: Act as a key liaison between talent operations and other departments, fostering critical thinking and analytical approaches to solve complex organizational challenges.
• Data Proficiency and Insights: Utilize data analytics tools and methodologies to generate actionable insights, performance metrics, and forecasting models that support decision-making and drive continuous improvement across talent operations and performance management.
• Technology Adoption and Innovation: Champion the implementation of cutting-edge technologies and digital solutions within the Strategic Services group. You will be driving AI adoption and building autonomous agents that support talent operations, organizational transformation, and data-driven decision making across the company. This includes deploying AI-driven tools (e.g., recruiting automation, performance analytics) to elevate operational capabilities and readiness for scale.
• Leadership and Mentorship: Mentor subject-matter experts in talent operations in building their analytical skills and strategic mindset to ensure the group evolves into a high-performing, data-centric unit aligned with Reserv's expansion goals.
• Executive communications: Adeptly create Board-, executive-team-, and tactical-level communications to facilitate workplanning, line-of-sight and accountability by the CEO or Board, and cross-functional collaboration.

Qualifications

• 2-3 years management consulting experience at Bain, BCG, or McKinsey
• Undergraduate degree (i.e., BA or BS)
• Experience in transformations, re-organizations, or post-merger integrations is helpful but not even slightly required – we’re looking for first principles thinking, not a copy-from-prior-experience approach

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!