Real Estate Collections Agent (RVA)

Job Summary:

We are seeking a highly skilled and detail-oriented female Real Estate Collections Agent to join our team. The ideal candidate must have strong communication skills in English, experience using QuickBooks, and the ability to professionally and effectively handle collections calls.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:

• Call customers from a provided list to collect overdue payments and update payment statuses.
• Maintain accurate records of all customer interactions, including contact dates and results.
• Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups.
• Record collection efforts in a spreadsheet as per company training and guidelines.
• Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
• Refer customers for Stop Service when necessary, following company protocols.
• Work closely with the finance and accounting team to report progress and issues.

Requirements

• Female candidate required for this role.
• Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
• Excellent spoken and written English skills for professional communication.
• Experience in collections, customer service, or accounts receivable is a plus.
• Strong negotiation skills with the ability to handle difficult conversations professionally.
• Detail-oriented and able to accurately document customer interactions.
• Ability to work independently while following company policies and collection guidelines.