Multilingual Customer Care Representative (German/French)

Qwello is a company that aims to revolutionize the charging industry by designing, building, and operating charging infrastructure for the public space. They are looking for a Multilingual Customer Care Representative to join their international team remotely.

Requirements

• Proven customer support experience or experience as a customer care representative
• Customer orientation and ability to adapt/respond to different types of characters
• Proven problem-solving and investigative abilities
• Strong de-escalation skills and the ability to remain calm under pressure
• Empathy and patience when assisting customers who struggle with automated or technical processes
• Excellent verbal and written communication to ensure every customer feels heard and supported
• Native German speaking with fluency in French, any additional language knowledge is a plus
• Availability for on-call duty on weekends and public holidays
• Experience with customer service platforms and tools would be a plus
• A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
• Ability to self-organise in an environment of changing priorities; willingness to work on multiple tasks/content switching

Benefits

• Flat hierarchies with efficient decision-making processes without red tape
• The opportunity to play a key role in shaping the mobility revolution
• Be part of an international and dynamic team of more than 20 nationalities
• Enjoy a remote-friendly environment with flexible options, you choose whether to work entirely from home, in one of our offices or a mix that suits you and you have the possibility of workation within the EU, plus 30 vacation days
• Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-bike tours, off-sites and more
• Personal and professional development through in-house lunch & learn sessions, collaborative discussions, as well as externally provided training, courses and conferences