United States onlyWe are looking for a UNIX/Linux Support Engineer (L3) to provide comprehensive operational support for our enterprise's mixed UNIX/Linux infrastructure.
Requirements
- Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
- Troubleshoot filesystem, CPU, memory, swap, and agent issues.
- Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
- Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
- Use Ansible Tower and Red Hat Satellite for patching and configuration management.
- Maintain and improve automation scripts and reporting tools for recurring operational tasks.
- Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents.
- Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents.
- Coordinate tasks with L3 Support Engineers.
- Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
CA, MX + 1 more