United States onlyQualityLogic is hiring an Accessibility Practice Manager to lead and grow our digital accessibility practice. This is a practitioner-leader position for someone who lives and breathes accessibility and wants to own the practice that delivers it.
You will run this practice the way a founder runs a business line. You will shape its standards, evolve its services, represent it to clients and the market, and manage the team that delivers it. Project management is a critical part of the job (you will manage resources, timelines, and budgets) and it serves the larger mission of building something excellent.
Our accessibility team delivers audits, training, code and document remediation, and strategic consulting to organizations navigating WCAG, Section 508, ADA, AODA, EN 301 549, and related requirements. We need someone who can be the authoritative voice of that practice: leading client engagements, delivering training, collaborating with Sales and Marketing for how we serve the market, and managing the team that makes it happen.
You will run this practice the way a founder runs a business line. You will shape its standards, evolve its services, represent it to clients and the market, and manage the team that delivers it. Project management is a critical part of the job (you will manage resources, timelines, and budgets) and it serves the larger mission of building something excellent.
This role blends deep technical expertise, teaching, client consulting, team management, and public advocacy. We don’t expect you to be equally strong across every dimension on day one. We do need someone with genuine accessibility depth, the ability to teach, and the operational discipline to run a delivery team. If you bring those foundations, we’ll invest in developing the rest together.
Location: In-Lab in Boise, ID, Oklahoma City, OK, or Remote (U.S.)
Type: Full-time
Industry: B2B IT Services, Digital Accessibility, Software Quality Assurance
Reports To: General Manager, Software Test Services
Compensation: $120,000-$150,000 / year
Location: In-Lab in Boise, ID, Oklahoma City, OK, or Remote (U.S.)
Type: Full-time
Industry: B2B IT Services, Digital Accessibility, Software Quality Assurance
Reports To: General Manager, Software Test Services
Compensation: $120,000-$150,000 / year
Responsibilities
What You’ll Own
You will contribute to the growth of QualityLogic’s accessibility practice and are accountable for the health and quality of the practice. That means:
- Practice leadership and quality. Own the standards, methodologies, and quality benchmarks for accessibility service delivery. Ensure the team delivers work that reflects deep expertise.
- Training delivery and curriculum. Develop and deliver accessibility training, both for clients and internally. This includes live sessions, e-learning content, workshops, and custom training programs. You are a teacher, not just a reviewer of training materials.
- Client consulting and engagement leadership. Serve as the senior accessibility voice in client relationships. Lead strategic consulting conversations, guide clients on accessibility maturity, and provide expert guidance on complex scenarios. You’ll sharpen the specific presales and scoping mechanics within the QualityLogic accessibility practice, and you should be comfortable and credible in client-facing conversations from day one.
- Team management and delivery. Manage a team of accessibility leads and test technicians. Handle resource scheduling, budget monitoring, forecasting, and delivery execution. Ensure projects are delivered on time, on budget, and at a high quality standard.
- Evangelism and market presence. Build QualityLogic’s reputation in the accessibility community. We’re not asking you to arrive with a speaking circuit and expect this to grow over time, but we need someone who has the credibility and desire to become a visible advocate: contributing to webinars, authoring thought leadership content, and representing QualityLogic at industry events.
- Presales and business development support. Partner with sales on discovery calls, engagement scoping, proposal development, and RFP responses. Provide the technical credibility and solution framing that wins work. Strong technical writing ability is “must-have” item; specific RFP experience is a plus but not required.
- Practice evolution. Over time, develop a point of view on where the practice should go (new services, emerging standards, market opportunities, capability gaps). We’re looking for someone with the instinct and curiosity to think strategically about growing a practice.
What You’ll Do
Training and Education
- Develop and deliver live and virtual accessibility training sessions to clients across industries.
- Build and maintain e-learning content and training curricula covering WCAG, assistive technology, accessible design, document remediation, development practices, and organizational accessibility policy.
- Tailor training programs to audience: developers, designers, QA teams, content authors, procurement teams, and executives.
Consulting and Client Engagement
- Lead client-facing consulting engagements: accessibility maturity assessments, strategic roadmaps, and provide expert guidance on complex accessibility challenges.
- Serve as the senior technical authority in client conversations.
- Support presales by participating in discovery calls, scoping engagements, and shaping proposals.
Team Management and Delivery Operations
- Manage a team of accessibility leads and test technicians.
- Oversee resource scheduling, own capacity planning, budget monitoring, and delivery forecasting.
- Establish and enforce quality standards for all accessibility deliverables: audits, VPATs/ACRs, remediation work, and training.
- Identify and resolve delivery risks and bottlenecks.
Evangelism and Thought Leadership
- Contribute to and lead webinars on accessibility topics.
- Author blog posts, whitepapers, and thought leadership content.
- Represent QualityLogic at industry conferences, trade shows, and community events as the role develops.
- Build and maintain relationships within the accessibility community.
Practice Development
- Contribute to the evaluation and evolution of the accessibility service portfolio to align with market demand and emerging standards.
- Contribute to service packaging, positioning, and go-to-market strategy for accessibility offerings.
- Stay current on accessibility standards, legislation, assistive technology, and industry trends, and translate that knowledge into practice improvements.
- Author technical content for RFP responses and proposals.
What Success Looks Like (First 6 Months)
- Practice leadership established. You are established with the team and understand the current state of the practice, you are beginning to adjust quality benchmarks and implement improvements to methodology and deliverable standards as needed.
- Training delivery active. You are personally developing and delivering client training sessions and are working with Sales and Marketing with ideas for curriculum development and expansion.
- Client-facing credibility demonstrated. You are the recognized accessibility authority in client engagements and consulting relationships.
- Team operating effectively. Resource scheduling, budgeting, and delivery operations are running smoothly under your management.
- Evangelism trajectory established. You have contributed to at least one piece of thought leadership content and are actively working with Sales and Marketing with your ideas for building QualityLogic’s visibility in the accessibility community.
- Practice direction forming. You are developing a point of view on where the practice should go and have begun discussing it with leadership.
Qualifications
What We’re Looking For
Must HaveThese are non-negotiable. They represent the core of the role and can’t be quickly developed on the job.
- Deep subject matter expertise in digital accessibility, including WCAG 2.0-2.2, Section 508, ADA, EN 301 549, and related standards and regulations.
- Experience with accessibility auditing tools and methodologies (manual and automated).
- Demonstrated ability to deliver accessibility training to diverse audiences (developers, designers, QA, content teams, executives). You have stood in front of a room (or a screen) and taught.
- Proficiency with assistive technologies (screen readers, magnification, voice control, switch access), including the ability to conduct live demonstrations.
- 3+ years of experience managing teams, including resource scheduling, budget oversight, and delivery accountability.
- Strong written and verbal communication skills.
Should HaveMeaningful experience here matters, but we expect you’ll sharpen these skills within the QualityLogic context.
- Experience providing accessibility consulting to clients: maturity assessments, strategic guidance, or complex technical problem-solving.
- Comfort in client-facing and presales conversations, including discovery calls, engagement scoping, presenting recommendations to stakeholders.
- Technical writing ability sufficient to contribute to proposals, RFP responses, and client-facing documentation.
- Understanding of document remediation for accessibility (PDF, Word, PowerPoint, etc.).
Will GrowWe’re looking for aptitude and willingness here, not a track record. These are dimensions we’ll invest in developing together.
- Public-facing evangelism: conference speaking, webinar presentation, published thought leadership. If you’ve done some of this, great. If you haven’t but want to, we want to hear about that.
- Practice leadership and evolution: thinking strategically about service development, market positioning, and how to grow an accessibility practice. We need the instinct, not the resume line.
- Business development awareness: understanding how services are sold, how markets work, and how to contribute to the commercial side of a consulting practice.
Also Valuable
- 5+ years of hands-on accessibility experience across web, mobile, and document accessibility.
- Professional accessibility certification(s) (e.g., IAAP CPAC, CPACC, WAS, or equivalent).
- Ability to perform direct code remediation in frameworks such as React, Angular, or other web/mobile technologies.
- Experience developing e-learning content or managing LMS platforms.
- Familiarity with accessibility procurement processes (VPATs/ACRs, Section 508 compliance documentation).
- Experience in a consulting, professional services, or agency environment.
- Bachelor’s degree or higher, or equivalent experience.
Working Style
You are a manager, a leader, and an individual contributor. You lead and nurture a team of professionals to deliver accessibility services as well as contribute directly to those services yourself. You care deeply about accessibility as a discipline and want to raise the standard of how it’s practiced and delivered. You are energized by teaching, by client work, and by being an advocate for accessibility. You are organized and operationally disciplined enough to run a practice. You are curious about the business side (how services are positioned, how markets evolve, how to grow a practice) even if that’s still developing for you.
