IT Support Apprentice

About Aegis

Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful.

About the role

Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most.

Responsibilities

• Providing IT support and assisting with installations for new and existing client bases
• Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support
• Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc
• Working in conjunction with the IT Manager and the support team
• Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs
• Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing installations and upgrades
• Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website

The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices.

Desirable skills

• Good communication/telephone skills
• Being prepared to provide the highest level of customer service to our customers
• Ability to recognise and respond to urgent customer requests
• Strong attention to detail and the ability to follow instructions
• Working well alone as well as in a team
• Never being afraid to ask for help
• Personable with a willingness to learn and a can-do attitude is essential
• Professional approach / having a flexible approach to work (be able to undertake other duties)
• Being able to drive is preferred but not essential as long as you are within an hour commute

Entry requirements

• 3 GCSE's (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website.

Working week

37.5 hours per week, Monday to Friday, 9am - 5:30pm.

Benefits

• Salary increase upon completion of every module
• Automatic enrolment into the company's Group Life Policy
• After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company’s profit share

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested?

Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.