AI & Digital Support Apprentice

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.

About the role:

Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc.

You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding.

Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements.

Responsibilities:

• Be a friendly face of IT while users are experiencing problems
• Taking requests from users via email, ticketing system and telephone
• Adhere to challenging SLA requirements, logging full details of time and work undertaken
• Completing initial troubleshooting in a timely manner
• Monitor the support ticket system for incidents requiring escalation or urgent attention
• Build and maintain desktop/laptop PCs/Macs and Windows Servers
• Follow and apply IT policies and procedures applicable to each client
• Help and advise on digital and AI requirements from clients
• Diagnose and resolve hardware and software faults
• System health checks
• Software and app support

You will gain experience with the following technologies:

• Use of AI tools in some capacity, demonstrate being able to automate/make life easier
• Manage and Deploy automations and AI projects
• Microsoft Office 365 – Tenant setup, configuring, administration troubleshooting
• Microsoft Azure platform – basic navigation, setup and configuration
• Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration
• Apple – MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration
• Microsoft Office Suite – Troubleshooting, excellent Outlook, Excel and Word skills
• Website Domain DNS Management
• Firewall setups maintenance, configuration.
• Router configuration, port forwarding and VPN
• Other areas we support are Websites (WordPress), SQL databases, Google AdWords

You will need the following skills:

• A keen interest in digital IT, able to learn fast and adapt skills
• Previous experience of working in a busy, customer facing environment preferable
• Good verbal and written communication skills
• High customer focus with a can-do attitude
• Excellent interpersonal and communication skills
• Excellent problem solving skills
• Friendly and confident personality
• A keen interest in IT, able to learn fast and adapt skills
• Be able to plan your own work and time and prioritise tasks at hand
• Flexible and adaptable as each day will be different
• An excellent team player
• Advantage if you own a car with a full UK driving license

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.

Working hours:

40 hours per week, 8:30am to 5:30pm, Monday to Friday

Benefits:

• 20 days holiday (pro rata)
• bank holidays
• State pension
• Free parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.