Customer Success Manager

As a Customer Success Manager, you will play a crucial role in ensuring the region’s success through our clients’ success. You will manage the implementation team, support customers during the launch of their new collaborative learning software, and ensure the renewal of contracts. You will work closely with the local sales team to ensure client KPIs are met, and liaise with customer success colleagues throughout Europe and the US.

Requirements

• 3-4 years experiences in a Customer Success position, ideally in the SaaS-industry
• Native German and fluent English proficiency
• Proactive and prefer working in a strong results-oriented culture
• Capability to prioritize and manage a big portfolio of clients
• Ability to express your ideas in a clear and concise manner, both in writing and orally
• Strong interest for the digital industry, education and e-learning in particular
• Enthusiasm for our culture

Benefits

• Work From Home perks
• 1 month parental leave for the second parent
• Flexible hours
• Remote work possible anywhere in Germany, France or the UK
• Diversity, Equity, and Inclusion programs