United States onlyThe work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Reporting to the VP, of Product and Underwriting, Asset Protection, the Director of Product is responsible for leading product development initiatives. In this role, you will oversee product development teams, manage their performance, and be accountable for their outcomes. Team resources and utilization will be aligned with organizational guidelines. You will devise strategies to enhance processes, collect key data such as sales metrics and customer feedback, and collaborate with various departments to develop new products and services. Your responsibilities include setting goals, establishing guidelines and timelines, and ensuring the successful execution of the product roadmap. Additionally, you will liaise with key external stakeholders, customers, and industry partners. As Director, you will also be responsible for implementing and updating policies and regulations that support the company's vision, mission, and overall goals.
Responsibilities
- Build deep relationships and partnerships across the company and industry to gain alignment on strategy and execution
- Define and drive the product roadmap and execution strategies based on insights, data, and business needs.
- Build strong partnerships within the company, industry and our customers to align on strategy and execution.
- Ensure all products comply with state and lender regulations.
- Establish best practices to guide teams and promote continuous process improvement.
- Lead initiatives to analyze business problems using internal and external data.
- Identify or bring in subject matter experts to interpret data and offer actionable recommendations.
- Advise business leaders with data-driven insights to address key business issues and opportunities.
- Provide leadership with relevant data to support strategic decision-making.
- Manage, coach, and develop employees, ensuring they understand their role in achieving the company's vision and goals.
- Drive improvements in product performance, service standards, quality, and market deployment
- Drives improvements in product metrics, service standards, quality results and measurements in deploying products into the market
Qualifications:
- 10+ years of experience in Product, Sales, Operations, and/or Data Analytics
- Bachelor’s degree in business or similar field
- Requires a comprehensive understanding of internal and industry standards as well as regulatory and compliance rules and regulations
- Ability to build a deep understanding of other departments and functions throughout Product, Sales, Customer Support, Operations, and Finance
- Experience analyzing processes and identifying opportunity for improvement
- Excellent interpersonal skills and comfortable interacting with all levels of the organization and key outside parties
- Comfortable negotiating, influencing and effectively communicating and managing change
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
