United States onlyWe are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team. The BXM will work alongside our enterprise billing success team to support Prompt's largest and most complex customers, becoming an expert in the Prompt billing and reporting suite and serving as a technical billing partner for enterprise accounts.
Requirements
- Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA
- Analytical mindset and ability to troubleshoot/test use cases and issues in software
- Comfortable interacting directly with customers in a professional setting, including participation in client calls and product discussions
- Strong ability to translate complex customer problems into clear, actionable product feedback
- Proactive, self-motivated and ability to use resources available to learn quickly and autonomously
- Highly Proficient in MS Excel
- Exceptional written and verbal communication skills
Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
CA, MX + 1 more