US- Technical Program Manager (PEO)

Job Summary:

Key Responsibilities:

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
• Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
• Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
• Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
• Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
• Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
• Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
• AI fluency and curiosity:
• Understanding of applied AI concepts
• Comfort using AI tools to support analysis, documentation, and decision-making.
• Awareness of responsible and ethical AI practices in engineering environments.
• Travel to company onsite -25% for eligibility

Your Key Strengths:

• Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains

• Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations.
• Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
• Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
• Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
• Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
• Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
• Passion for using technology, including AI, to improve how teams work, decide, and deliver.
• You connect dots across the portfolio to drive outcome alignment and accelerate flow.
• You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
• You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.

Skills And Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.

• 5+ years of experience leading complex software programs in TPM/EPM or similar roles.
• 3+ years driving multi-team initiatives across product and platform or infrastructure.
• Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
• Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
• Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
• Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.