CA and US onlyThe Learning Designer leads end-to-end learning design for PointClickCare customers, partners, and internal product education across all customer segments, including Senior Care, Practice Groups, and Payer, Provider & Convener. This role partners directly with Product SMEs and customer-facing teams to diagnose adoption and enablement needs, define success metrics tied to customer outcomes and time-to-value, and recommend a prescriptive learning approach aligned to customer workflows.
Requirements
- 5+ years designing and developing adult learning solutions for software products or complex processes.
- Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation.
- Proven ability to lead learning initiatives end- to-end (scope, plan, stakeholders, delivery).
- Advanced skill using modern learning authoring and visual design tools (e.g., Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies).
- Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows.
- Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate.
- Comfort using AI-enabled tools responsibly to accelerate research, drafting, storyboarding, media creation, and quality checks while maintaining accuracy, privacy, and brand standards.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
United States