United States onlyReporting to the Manager, Customer Care Launch, this role will lead the launch of new products within Professional Services and Customer Support. The Customer Operation Launch Manager will mobilize cross-functional efforts, define implementation and support strategies, and execute programs to drive the launch of world-class products to customers.
Requirements
- Experience in program management, project management, product management, consulting, corporate strategy, business operations, or strategic planning in a SaaS Company
- Bachelor's degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems
- Experience working closely with Professional Services or Customer Support
- Exceptional presentation, oral, and written communication skills
- Strong critical thinking, problem-solving, organizational, and decision-making skills
- Ability to manage conflict and drive decisions
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines
Benefits
- Base salary range: $91,800 - $102,000 + bonus + benefits
- Generous total rewards package
Canada only