(Canada) Learning Designer

The Learning Designer leads end-to-end learning design for PointClickCare customers, partners, and internal product education across all customer segments. The role partners directly with Product SMEs and customer-facing teams to diagnose adoption and enablement needs, define success metrics, and recommend a prescriptive learning approach aligned to customer workflows.

Requirements

• 5+ years designing and developing adult learning solutions for software products or complex processes
• Strong expertise in learning design methodologies (e.g., ADDIE, agile learning development) including evaluation
• Proven ability to lead learning initiatives end-to-end (scope, plan, stakeholders, delivery)
• Advanced skill using modern learning authoring and visual design tools (e.g., Articulate 360, Canva, Parta.io, Clueso, and AI-enabled technologies)
• Experience partnering directly with SMEs and customer-facing teams to deliver prescriptive learning recommendations grounded in customer workflows
• Data-informed mindset by defining learning success metrics and using insights (surveys, usage/engagement data, qualitative feedback) to evaluate and iterate

Benefits

• Base salary $81,000 - $90,000
• Bonus
• Benefits