Member Services Associate, Accounts

We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team to ensure an exceptional experience for Atlas cardholders with account servicing.

Requirements

• 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
• Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus.
• Excellent track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.
• Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
• Creative problem-solver who thrives on delivering solutions thoughtfully.
• You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.
• Self-motivated, ambitious, and able to work independently with minimal supervision.
• Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.

Benefits

• Flexible Time Off
• A remote work environment with flexibility when needed.