Canada onlyPocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients. We're looking for a Senior Technical Support Specialist to support production healthcare systems used by providers and patients, investigating system behavior, analyzing data, and resolving escalations that impact clinical workflows.
Requirements
- 3+ years of experience supporting production software systems backed by databases (SQL Server, Oracle, MySQL, etc.)
- Comfortable writing queries to investigate data issues and validate system behaviour
- Experience troubleshooting complex applications (not just device or hardware support)
- Experience supporting business-critical platforms such as PACS, ERP, EMR, financial, education, or industrial systems
- Ability to diagnose issues at the system level, including configuration, integrations, and workflow behaviour
- Strong communication skills - able to work directly with technical and non-technical stakeholders
Benefits
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Stock options for every employee
- Comprehensive health and benefits package
