HR Service Center Analyst

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Requirements

• Resolves HR customer service inquiries and issues, and recommends appropriate solutions
• Maintains knowledge on wide range of human resources programs, specifically benefits and payroll processing, supporting all customer service inquiries
• May perform some administrative duties pertaining to HR services
• Responsible for more complex or reoccurring issues, identifies root cause, and acts as an escalation point
• Serves as a subject matter expert in various HR topics
• Maintains high levels of customer satisfaction consistent with PNC's core values and demonstrates commitment to quality
• Provides advanced HR customer service information and initiatives for specialized processes
• Focuses on problem resolution that occurs across multiple channels for our customers
• Delivers CARES model to customers and service partners
• Ensuring timely responses to employee questions and inquiries about employee benefits programs and human resources policies
• Documents customer interactions and completes service requests to minimize customer effort or additional action
• Providing employees assistance with disability, health and life benefits, paid time off, timesheets, and retirement plans
• Ensuring data accuracy and maintaining a high level of data integrity in HR databases
• Serves as a trainer and mentor for new hires to the HR customer service team

Benefits

• medical/prescription drug coverage
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level