Fertility Healthcare assistant / Administrator

Company Description

Plan Your Baby is a Telehealth fertility and pregnancy clinic dedicated to supporting individuals and families through their fertility journey. We are committed to delivering compassionate, patient-centered care, combining expertise and innovative solutions. As a remote-focused organization, we prioritize providing accessible support to patients while fostering a flexible and collaborative work environment for our team. Join us in making a meaningful impact on the lives of those in need of fertility assistance.

Role Description

This is a full-time remote role for a Fertility Healthcare Assistant/Administrator. Responsibilities include assisting patients with administrative support, coordinating appointments, managing patient records, ensuring adherence to health and safety protocols, and providing high-quality patient care. The role also involves effective communication with patients and healthcare professionals, answering queries, and ensuring a supportive experience for all patients.

• Support the clinical team by managing results, chasing reports, and ensuring everything is accurately documented
• Liaise with external partners including laboratories, scan providers, pharmacies, and courier services
• Prepare and send patient communications using clinical templates, keeping patients informed at every stage
• Manage consent forms, patient records, and invoicing, maintaining the highest standards of accuracy and confidentiality
• Keep our internal systems up to date, ensuring the clinical team always has what they need to deliver outstanding care
• Contribute to a smooth, well-run clinic that patients and clinicians can rely on every day
• Coordinate day-to-day patient scheduling, ensuring appointments run smoothly across our nationwide partner network
• Act as a key point of contact for patients, responding to queries with warmth, clarity, and efficiency

Qualifications

• Knowledge and experience in Patient Care, Medicine, and related healthcare practices
• Understanding and application of Health Safety standards and Manual Handling techniques
• Strong Interpersonal and communication skills for effective patient and team interaction
• Proficiency in administrative tasks, organization, and attention to detail
• Ability to work independently in a remote environment and demonstrate strong time management skills
• Prior experience in a healthcare setting, especially in fertility or reproductive health, is a plus
• Relevant certifications or training in healthcare, patient care, or administration are beneficial

Why join Plan Your Baby?

• Work fully remotely while making a real impact on patients' lives across the UK
• Be part of a close-knit, mission-driven team dedicated to compassionate, innovative care
• Access opportunities for continuous learning and career development in a growing clinic
• Receive a competitive salary and benefits package
• Join a pioneering movement to make family-building support more personalised and inclusive for everyone.

Apply now via LinkedIn or email us at mskujina@planyourbaby.co.uk with your CV and a short cover letter sharing why this role and mission resonate with you.