United States onlyThis is a remote position.
340B Order Fulfillment
- Receive and process 340B orders received via Admin.
- Verify item pricing against Admin and distributor websites.
- Approve items/orders for EDI processing or initiate manual processes when EDI is unavailable.
- Record all order processing notes in Admin and Zoho CRM.
- Monitor daily shipment status and update Admin with tracking numbers and carrier info.
- Maintain an up-to-date daily spreadsheet summarizing all 340B order activity.
- Escalate any price discrepancies, out-of-stock items, or credit holds to the immediate supervisor
- Prepare and submit manual order forms via email for specialty items or when required.
- Support manual order submission requests from the supervisor or during system downtime.
- Track order progress clearly, distinguishing between fulfilled and pending shipments.
Logistics Coordination
- Act as the primary point of contact for healthcare facilities regarding order status and shipment
tracking.
- Collaborate with warehouses, third-party carriers, and internal departments to ensure timely,
compliant deliveries.
- Monitor inventory levels and proactively flag potential shortages.
- Ensure healthcare shipments comply with packaging, labeling, and temperature control
standards.
- Manage accurate logistics records and delivery schedules in the company’s ERP and/or Admin
platform.
- Assist in recalls, returns, and replacements as needed.
Operational & Team Support
- Provide ongoing support to managers with special projects such as PID creation or spreadsheet
assistance.
- Participate in process improvement initiatives to streamline logistics operations and enhance
customer experience.
- Respond to and resolve issues via phone, email and chat systems.
Requirements
- Knowledge of logistics, supply chain, or business operations relevant to the role
- Experience in logistics, supply chain, or customer service environments, including healthcare
or pharmaceutical settings
- Familiarity with handling regulated or sensitive products, such as medical devices or
pharmaceuticals
- Familiarity with logistics systems, ERP platforms (e.g., SAP, Oracle), and Microsoft Office tools,
including Excel
- Organizational skills to manage multiple priorities in time-sensitive environments
- Clear and effective verbal and written communication
- Attention to detail with a focus on accuracy and compliance
- Ability to work independently and collaboratively across teams
- Awareness of regulatory standards, including FDA requirements, HIPAA, and Good Distribution
Practices (GDP)
AU, CA + 3 more