United States onlyThis is a remote position.
US Customer Service Representative (Remote)
About PeoplePartners
- At PeoplePartners, work feels different—in the best way. We’re aGreat Place to Work certifiedcompany built on a people-first mindset where your growth, voice, and wellbeing genuinely matter.
- Here, you don’t just do a job—you build a career withglobal exposure, collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in.
Role Overview
- Think of this role as the bridge between curiosity and confidence.
- As aUS Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons).
- If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space.
Key Responsibilities:
- Respond to customer inquiries via email, SMS, and CRM platforms.
- Guide customers through product approvals and onboarding processes.
- Provide post-purchase support and issue resolution.
- Manage multiple communication channels simultaneously.
- Coordinate with internal teams and external vendors.
- Create product demos for distributors as needed.
- Maintain accurate records in CRM systems.
- Stay updated on tools, processes, and internal communications.
Requirements
Required Qualifications (Must-Have):
- 2+ years experience in customer service or related roles.
- Experience handling multiple communication channels (email, chat, SMS).
- Strong problem-solving and customer management skills.
- Ability to work independently in a remote setup.
- Strong organizational and multitasking skills.
Nice-to-Have:
- Experience using CRM tools (Zoho preferred).
- Experience supporting product-based or digital businesses.
Preferred Qualifications:
- Experience in fast-paced or scaling environments.
- Exposure to onboarding or approval workflows.
- Experience coordinating with cross-functional teams.
Why Join PeoplePartners
This is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy:
- Competitive salary and benefits package.
- HMO coverage and leave credits.
- 100% remote work setup with company-provided equipment.
- Opportunities for career growth and internal mobility.
- Ongoing training and learning opportunities.
- A people-first culture that values collaboration and feedback.
- Fun engagement activities and a supportive team environment.
- Exposure to global clients and international business practices.
If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it.Apply now and be part of something growing, global, and genuinely people-first.
Work Details
- Work Setup:100% Work From Home (Philippines-based).
- Schedule:Monday to Friday | Night-shift.
- Equipment:Company-provided.
- Employment Type:Full-time.
Benefits
- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly Gift Voucher
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
