Senior Project Manager

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PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and mitigate risks posed by non‑compliance and data loss. We are currently looking for a Project Manager to join our US team.

The Opportunity

Delivering PCI Pal services for both direct and channel sales customers, you will coordinate internal and external resources using a blend of project management and technical skills to bring our newly acquired customers live with their PCI Pal solution. Beyond traditional project management duties, you will work closely with various internal teams and provide pre‑ and post‑go‑live support.

Responsibilities

• Manage end‑to‑end project delivery from kickoff to go‑live
• Develop and execute detailed project plans, including scope, milestones, and timelines
• Document solution architecture, integration requirements, and custom development needs
• Track progress using Salesforce‑integrated Precursive software
• Provide timely updates and status reports to stakeholders
• Serve as the primary customer contact throughout implementation and post‑launch support
• Facilitate meetings and calls to guide customers through the delivery process
• Relay customer feedback to improve products and processes
• Offer post‑go‑live support with professionalism and calm under pressure
• Deliver internal training and support on platform solutions as needed

Qualifications

• Proven experience managing projects in fast‑paced environments
• Strong communication skills – clear, authentic, and confident
• Ability to perform under pressure and deliver high‑quality outcomes
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
• Willingness to learn PCI Pal’s technical platforms (training provided)
• Bonus: Experience with SaaS, telecom software, or compliance solutions
• Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

Benefits

• 25 days PTO
• Medical, dental and optical insurance coverage
• Flexible working environment with friendly and committed colleagues
• “Work from anywhere” policy: 2 weeks per year
• Reward, benefits and wellbeing hub (support, discounts, cashback and savings)
• Training and development opportunities
• Ad‑hoc team events, incentives and competitions

Contact

If you have any questions or want to find out more, we’d love to hear from you. Please contact the Recruitment Team: