German Speaking technical support roles

Are you tech-savvy? Are you a fluent German speaker with great communication skills?

Available Technical Support positions await you in Greece!

Patrique Mercier Recruitment connects customers with the worlds top brands.With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

Take a step forward and enhance your career by working with us for the most well-known brands in the world.

The work-from-home option is offered to candidates living in Greece or available to relocate.

If you are a tech enthusiast with fluency in German and good knowledge of English, then this is for you!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with clients products & services.

What you will bring:

• Fluency in German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Good knowledge of operating systems & computer applications
• Computer and mobile devices knowledge/tech savviness
• Be resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Numerous benefits and discounts
• Fully paid training by certified instructors