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Partner One CapitalPC

Support de solution logicielle mainframe

PartnerOne is a private investment firm that acquires and grows enterprise software companies, providing mission-critical solutions to large corporations and governments worldwide.

Partner One Capital

Employee count: 1001-5000

Tunisia only

Missions principales

  • Gérer la relation Client pour les interactions de type Support sur notre offre logicielle Editique
  • Assurer le support de niveau 1, 2 et 3 sur nos solutions logicielles tournant sur l’environnement Mainframe IBM z/OS (MVS) chez nos clients
  • Diagnostiquer et résoudre les incidents techniques et applicatifs découverts par nos clients
  • Corriger les incidents dans les modules concernés (Cobol, JCL, TSO/ISPF, etc.) pour délivrer des patchs
  • Collaborer avec les équipes de développement internes et les experts de la solution ainsi qu’avec les équipes d’exploitation chez nos clients
  • Définir les jeux de tests de non-régression et les effectuer
  • Délivrer les patchs et assister les clients dans leur mise en œuvre
  • Rédiger et maintenir la documentation technique et les procédures d’exploitation.
  • Contribuer à l’amélioration continue des processus de support.

Missions secondaires

  • Assurer le support de niveau 1, 2 sur nos nouvelles solutions logicielles (client Windows et serveurs Windows ou Kubernetes / Linux)
  • Participer avec les équipes Services aux projets de conception de modèles de documents avec notre nouvelle offre logicielle

Requirements

Compétences techniques requises

  • Maîtrise de l’environnement Mainframe IBM z/OS (MVS).

- Maîtrise des langages JCL, COBOL

  • Connaissance des gestions de fichiers VSAM
  • Connaissance opérationnelle ou technique dans le domaine de l’Editique (Atout) : Organisation d’un atelier d’impression et de mise sous plis, Format d’impression AFP, etc.
  • Utilisation d’outils de ticketing et de travail collaboratif (ex : Zoho Desk, MS-SharePoint).

- Expertise sur MS-Word (un plus).

Profil recherché

  • Bac +2 à Bac +5 en informatique ou équivalent.
  • Expérience de 2 à 5 ans dans un poste similaire.
  • Rigueur, autonomie, sens du service et esprit d’analyse.
  • Capacité à s’investir sur le long terme dans l’apprentissage d’un logiciel complexe.

Langues

Français courant.

Anglais professionnel (échange avec la hiérarchie).

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

Tunisia +/- 0 hours

About Partner One Capital

Learn more about Partner One Capital and their company culture.

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At PartnerOne, we are at the forefront of technological advancement, pioneering a new era for enterprise software. Through our strategic acquisitions and long-term investment philosophy, we are revolutionizing how major corporations and governments harness the power of their data. Our core mission is to identify and cultivate mission-critical software solutions, providing them with a 'forever home' where they can innovate and thrive. We are deeply rooted in real-world research and development, consistently pushing the boundaries to solve the complex challenges presented by the exponential growth of Big Data. Our portfolio is a testament to our commitment to innovation, featuring companies that are leaders in data virtualization, cloud tiering, autonomous data management, monitoring automation, and digital transformation. By investing in these groundbreaking technologies, we empower our customers to not only streamline their operations and ensure compliance but to also unlock new revenue streams and capture greater market share.

Our innovation focus extends beyond just technology; it's embedded in our operational DNA. We believe in granting our portfolio companies the autonomy to innovate while providing the strategic leadership and financial stability necessary for sustained growth. This unique approach has made us one of the fastest-growing software groups in the world. The world's largest and most data-intensive organizations, including 8 of the 10 largest companies globally, place their trust in PartnerOne's software to manage their most critical operations and safeguard their most valuable data assets. We are not just acquiring companies; we are building a synergistic ecosystem of technology leaders, fostering a culture of continuous improvement and excellence. Our unwavering commitment is to our customers and our people, ensuring we are always building, always innovating, and always delivering unparalleled value in the ever-evolving digital landscape.

Employee benefits

Learn about the employee benefits and perks provided at Partner One Capital.

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Vision

Offers vision benefits.

Retirement plan

Offers a retirement plan for employees.

Competitive salary

Offers a competitive salary based on experience.

Health and dental benefits

Provides health and dental benefits to employees.

View Partner One Capital's employee benefits
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Partner One Capital

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Partner One Capital hiring Support de solution logicielle mainframe • Remote (Work from Home) | Himalayas