Operations Logistics Manager

Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business.

The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow.

Key Responsibilities

3PL & Fulfillment Management

• Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance
• Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines
• Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards
• Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner
• Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies

Wholesale Logistics & Vendor Coordination

• Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors
• Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination
• Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time
• Support purchase order tracking and inventory movement across channels
• Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management

Reporting & Operational Oversight

• Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations
• Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs
• Build and maintain reporting dashboards and operational trackers to improve visibility across teams
• Assist with forecasting operational needs and identifying areas for process optimization and scalability
• Support reconciliation efforts related to freight, shipping expenses, and warehouse operations

Cross-Functional Operations Support

• Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs
• Assist with operational SOP development and process documentation
• Help implement and optimize operational tools and systems across logistics workflows
• Support special operational projects and process improvement initiatives as needed

Requirements

• 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management
• Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers
• Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations
• Highly organized with exceptional attention to detail and follow-through
• Strong communication skills with the ability to manage vendor and partner relationships professionally
• Comfortable working cross-functionally in a fast-paced startup or ecommerce environment
• Advanced proficiency in Excel/Google Sheets and operational reporting
• Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred