Philippines onlyThis role will play a critical part in ensuring smooth coordination between clients, support workers, and internal teams. The successful candidate will assist with scheduling, administration, invoicing, and compliance tasks, enabling the onshore team to focus on delivering high-quality care.
You will be working within a structured, fast-paced environment supporting elderly clients under Australia’s aged care framework.
Key Responsibilities
- Creating and updating client profiles in Visual Care
- Uploading documentation and managing digital signatures
- Following up on client approvals and required documentation
- Schedule and confirm client appointments and services
- Manage changes, cancellations, and rescheduling
- Conduct daily checks to ensure all shifts are allocated and covered
- Communicate updates to staff and clients
- Review and verify daily timesheets
- Check hours worked, travel, and shift details
- Follow up on missing or incorrect entries
- Process invoices and assist with claims submission
- Track funding approvals and client budgets
- Follow up on outstanding claims and required documentation
- Assist with end-of-month financial processes
- Summarise and prioritise incoming emails
- Communicate with support workers via Dialpad (VOIP)
- Liaise with clients and stakeholders via email
- Follow up on approvals, documents, and service updates
- Maintain accurate records and documentation
- Assist with audit preparation and compliance tracking
- Ensure all required approvals and signatures are completed
1. Client Administration & Coordination
Manage client records and administrative processes including:
2. Scheduling & Rostering
Coordinate daily schedules for clients and support workers:
3. Timesheet & Payroll Support
Ensure accuracy in workforce tracking:
4.Invoicing & Claims Processing
Support financial administration processes:
5. Communication & Email Management
Provide structured communication support:
6. Compliance & Documentation
Ensure all processes align with aged care standards:
Key Skills & Experience
- Strong administrative and scheduling experience
- Experience using CRM or care management systems (e.g., Visual Care)
- Experience with VOIP communication tools (e.g., Dialpad)
- Experience within the Australian aged care sector is highly advantageous
- Medical or healthcare background is highly desirable
- Excellent written English and communication skills
- Strong attention to detail and accuracy
- Advanced organisational and time management skills
- Ability to manage multiple tasks and prioritise effectively
- Minimum 2–3 years experience in a similar admin or coordination role
Ideal Candidate Attributes
- Highly organised and detail-oriented
- Proactive and able to work independently
- Strong problem-solving mindset
- Empathetic and patient (important in aged care environment)
- Quick learner with strong system adaptability
Summary
This role is a key operational support position within Pearl Home Care, helping to ensure seamless coordination between clients, staff, and internal systems.
The successful candidate will contribute directly to efficient operations, compliance, and high-quality care delivery, becoming an important extension of the onshore team.
