Senior Customer Support Engineer

We are looking for a Senior Customer Support Engineer to provide remote technical customer support for our Outseer Fraud Manager and Outseer 3D-Secure products. This role will serve as second-tier technical support and project delivery to our customers, focusing on resolving complex technical product issues.

Requirements

• Provide second-tier technical support to customers, handling escalated issues from the frontline support team.
• Diagnose and resolve complex technical product issues, ensuring timely and accurate resolutions.
• Collaborate with cross-functional teams to address customer issues effectively.
• Serve as a technical expert, providing guidance and mentoring to junior support engineers.
• Participate in project delivery activities, ensuring successful implementation and deployment of our products.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Actively communicate with customers throughout the support process, keeping them informed of progress and expected resolutions.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance