United States onlyWe're a fully-remote, lean team that uses cutting edge technologies to drive efficiency where it matters most. We're looking for a seasoned QA professional who's comfortable with data integration and API fundamentals, can code-switch between technical troubleshooting and customer communication, and thrives in our remote-first environment.
Requirements
- 3-5 years of conducting manual software QA testing in agile or fast-paced release environments
- 1-2+ years experience managing direct communication to customers with proven ability to explain technical concepts to non-technical users
- Ability to independently investigate, replicate, and resolve platform and data issues
- Basic JavaScript proficiency required for troubleshooting workflows and making minor code adjustments during customer support
- Comfortable with REST APIs and common HTTP status codes and errors
- Experience with specific technologies like Salesforce, DHIS2, mobile data collection apps (incl. CommCare and Kobo Toolbox), and SQL databases will help a lot
- Excellent written communication; able to create clear test cases, status updates, and troubleshooting documentation for diverse audiences
- Comfortable working in a fully remote setting with limited supervision
- Strong cross-functional communication skills to work effectively across technical and implementation teams
- Ability to structure testing, support, and documentation workflows to improve consistency and quality
Benefits
- Competitive compensation based on experience and location
- Flexible working hours
- Fully remote team, with regular in-person meetups across Africa and Europe
- High-impact work with governments and global NGOs
- Opportunity to grow into leadership roles
- Become a core contributor to a fast-growing open source project and the leading Digital Public Good for workflow automation
Kenya only
CA and US only