OpenFnOP

Platform QA & Support Engineer

OpenFn is the leading open-source workflow automation platform enhancing data integration and efficiency for governments and NGOs worldwide.

OpenFn

Employee count: 11-50

United States only

We're a fully-remote, lean team that uses cutting edge technologies to drive efficiency where it matters most. We're looking for a seasoned QA professional who's comfortable with data integration and API fundamentals, can code-switch between technical troubleshooting and customer communication, and thrives in our remote-first environment.

Requirements

  • 3-5 years of conducting manual software QA testing in agile or fast-paced release environments
  • 1-2+ years experience managing direct communication to customers with proven ability to explain technical concepts to non-technical users
  • Ability to independently investigate, replicate, and resolve platform and data issues
  • Basic JavaScript proficiency required for troubleshooting workflows and making minor code adjustments during customer support
  • Comfortable with REST APIs and common HTTP status codes and errors
  • Experience with specific technologies like Salesforce, DHIS2, mobile data collection apps (incl. CommCare and Kobo Toolbox), and SQL databases will help a lot
  • Excellent written communication; able to create clear test cases, status updates, and troubleshooting documentation for diverse audiences
  • Comfortable working in a fully remote setting with limited supervision
  • Strong cross-functional communication skills to work effectively across technical and implementation teams
  • Ability to structure testing, support, and documentation workflows to improve consistency and quality

Benefits

  • Competitive compensation based on experience and location
  • Flexible working hours
  • Fully remote team, with regular in-person meetups across Africa and Europe
  • High-impact work with governments and global NGOs
  • Opportunity to grow into leadership roles
  • Become a core contributor to a fast-growing open source project and the leading Digital Public Good for workflow automation

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About OpenFn

Learn more about OpenFn and their company culture.

View company profile

At OpenFn, we are dedicated to advancing digital infrastructure for social impact through our innovative workflow automation platform. Established in 2014, OpenFn emerged from a realization that governments and non-profits struggled to leverage technology effectively. Our platform is designed to help organizations enhance their operational efficiency by seamlessly integrating disparate systems and automating tedious workflows. OpenFn is entirely open-source, ensuring that our partners retain control over their technological solutions.

With a team of skilled software developers, data engineers, and automation specialists spread across the globe, we empower social impact organizations to connect various applications, databases, and data sources. This capability allows for powerful automated workflows that simplify complex processes—helping organizations to focus on their mission rather than manual data handling. By championing the open-source Digital Public Goods movement, we advocate for affordability, reliability, and quality solutions that can be tailored to specific community needs. Together with our partners, we strive to double the efficiency of the social sector over the next decade, making technology work for those who need it the most.

Claim this profileOpenFn logoOP

OpenFn

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

3 remote jobs at OpenFn

Explore the variety of open remote roles at OpenFn, offering flexible work options across multiple disciplines and skill levels.

View all jobs at OpenFn

Remote companies like OpenFn

Find your next opportunity by exploring profiles of companies that are similar to OpenFn. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
OpenFn hiring Platform QA & Support Engineer • Remote (Work from Home) | Himalayas