Account Coordinator Manager (Veterinary-Focused)

This role has an anticipated start date of March 2026.

Your Impact:

• Evaluate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analysis. Perform continuous critique of operational work flows and processes from application received to policy issuance across departments
• Establish and monitor productivity, quality of work, and customer service standards. Maintain documentation of processes, procedures and forms.
• Carefully monitor and adjust backlog management and maintenance of turnaround standards.
• Monitor, manage, and report activity, production output, and trends of the Non-Program AVMA business.
• Supervise, coach, train, and provide leadership and guidance to the team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action.
• Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits.
• Serve as key figure in operational workflow meetings between departments
• Assure timely and accurate processing of check requests, endorsement requests and policy issuance for all AAM and Non-Program business lines
• Maintain professional and technical knowledge by tracking emerging trends in industry operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
• Provide reporting and attend meetings with the AVMA, as needed.
• Take on special projects as assigned by the Vice President - Underwriting which would include inter-departmental coordination of work flows and training.
• Maintain relationships with outside partner markets via ad-hoc communication and regularly scheduled meetings.
• Assist with initial onboarding and ongoing training of employees in adjacent and complimentary departments.

Successful Candidates Will Have:

• Property and Casualty insurance license required; Industry professional designations desired (i.e. – CIC, CPCU, CRM, ARM, CISR).
• Bachelor’s degree in business management or related field.
• 3+ years of related insurance experience with a demonstrated track record of operational leadership success; or equivalent combination of education and experience.
• Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.