Program Manager, Operations

Role Overview

As the Program Manager, Operations, you will drive cross-functional project execution across the Operations organization, ensuring alignment, visibility, and on-time delivery of key initiatives. This role operates horizontally across One Pass internal teams and external partners to coordinate work, manage dependencies, and keep priorities moving forward.

What You Will Do

Lead end-to-end project management for operational initiatives, coordinate across teams, develop project plans, and drive accountability to ensure work progresses as expected and deadlines are met.

Why It Might Be a Fit

You will bring a strong analytical lens to the role, leveraging data to inform decisions, identify risks, and improve execution across workstreams. You will also partner closely with Technology/IT to ensure system readiness and integrations.

Requirements

• 5+ years of experience in project management, program management, operations, or a related role
• Proven experience managing cross-functional initiatives with multiple stakeholders
• Strong analytical skills with experience using data to inform decisions and track performance
• Experience developing reports, dashboards, and operational metrics
• Experience working with both business and technical teams
• Excellent communication skills with the ability to lead meetings and drive alignment
• Strong organizational, problem-solving, and execution skills

Benefits

• Flexible work environment
• Hybrid company with in-office work three days per week
• Remote work supported across a number of U.S. states