Central Reservations - Reservations Agent

Handles high call volume, answering incoming Reservations calls in accordance with Forbes Five Star standards. Assists guests in customizing their reservations through Opera, Open Table, Resort Suite and communicate via Google for work. Ensures detail accuracy and completeness.

Requirements

• Minimum of one (1) year experience in a customer service oriented position.
• Requires prior experience handling high phone call volume.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic arithmetic.
• Warm and welcoming demeanor and exceptional phone etiquette.
• Exceptional communication skills both written and verbal.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to prioritize and organize work assignments.
• Computer proficiency in MS Office (Word and Excel).
• Demonstrate proficient typing skills.
• Ability to work cohesively as part of a team.
• Ability to thrive in a fast paced environment.
• Ability to focus attention to detail.
• Ability to multi-task