Partner Experience Manager

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

We’re looking for a Partner Experience Manager to define the partner onboarding and success processes for the PartsTech Integrations Team. In this role, you’ll help shape the future of partner API integrations by being the business liaison for our partners who access the PartsTech API. As a Partner Experience Manager, you will serve as a bridge between the partner API engineering team, as well as the product management, sales, support, and marketing teams. You’ll own the end-to-end partner lifecycle—from onboarding to launch to account management—and identify opportunities to accelerate growth through partnerships.

What You’ll Do

Own the Vision: Define and communicate a clear partnership process that aligns with business goals and positions PartsTech as innovators in marketplace integrations.

Drive Insights: Conduct internal and external partner discovery to uncover unmet needs and emerging trends.

Support the Roadmap: Help inform the partner API team on their roadmap with insights from partners and internal stakeholders.

Engage Engineering: Partner with Integration Lead to onboard new partners to the PartsTech API

Manage Onboarding: Develop a comprehensive onboarding motion that includes stakeholder departments

Measure Success: Track partner health in onboarding and post launch with proactive support

Expand Partnerships: Own the relationship with partners and engage their teams to further drive product initiatives

Be the Connector: Align stakeholders across engineering, technical support, product, and sales to advocate for the partner experience on PartsTech.

What You Bring

Experience: 5+ years in a similar position of partnership which could be in one of the following example positions: customer success, account management, sales engineer.

Expertise: Organization, communication, documentation, and process creation.

Technical Fluency: Comfortable being a part of an engineering team that's focus is back-end development. Experience reading API documentation

Attention to Detail – Confident working in a team with many dependencies, and your ability to learn those and communicate them to others.

Agile Mindset: Hands-on experience with agile methodologies and tools (Jira).

Data-Driven: Skilled at analyzing data and using evidence to inform decisions.

Influential Communicator: Can clearly articulate trade-offs, rally teams around a vision, and tailor messaging for different audiences.

Self-Sufficient Problem Solver: When you don't know the answer, you find it. Comfortable navigating ambiguity and owning the follow up on problems.

Bonus:

Experience with JSM or ticketing systems

Experience in aftermarket automotive

Education

Bachelor’s degree in business, or related field—or equivalent experience.

Why Join Us?

Impact: Your work will shape the future of partner experience.

Innovation: Be part of a team that values communication, partnership, and process improvements.

Growth: Opportunities to lead business relationships and roadmaps.

Collaboration: Work with passionate teams across sales and product.

Other Notes:

Special Requirement: Must be comfortable attending virtual meetings with the camera on. Travel Requirement: Travel for this position is required and anticipated to be approximately 5-10% of work time.

Working Hours: Must be comfortable working East Coast hours.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.