L3 Support Engineer with French

Job details

Job Location: Remote (Anywhere Romania)

Effort Schedule: 8 Hours/Day (Flexible)

Business Hours: EET Timeframe

Language: English

Customers Background: (EU, WorldWide)

Client Facing Role: Yes

Project Team Size: +10 members

Methodology: Agile/Scrum

Travel Required: No

In this role, you will be part of Run & Build team:

• Provide L3 support for an AMA (Asset Management App)
• Maintain code, review & fix bugs, escalate to third-party
• Maintain and review integration (REST, Endpoints, etc.)
• Resolve Incidents, Problems and support Changes
• Adapt and diversifying the Support service according to internal needs;
• Prepare of activity reports: daily / or weekly / or monthly
• Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided;

We are looking for someone with following background

• A customer oriented software engineer;
• Has prior experience in RUN/Build/Admin/ITIL;
• Data Collection Pipelines and Data Cleanup;
• Knowledge of data transfer and communications equipment;
• Good command of Python; Pandas or similar data library;
• Good command of Data Collection and Data Structures;
• Ability to work both in a team and individually;
• Mandatory languages: English and French;
• Customer oriented;