Hardware Operations Specialist

About Us

At Nutrislice, were revolutionizing digital ordering, menus, and signage automation. As a leading foodservice SaaS provider, we power more than 20,000 locations around the globe. Our platform helps clients from schools to hospitals to corporate cafes deliver better dining experiences with cutting-edge technology.

Were a team of creators and doers, constantly seeking fresh perspectives to solve meaningful problems. In this role, youll have the chance to experiment, iterate quickly, and build impactful features that shape how people interact with food. If youre passionate about driving change and growing in a collaborative, hands-on environment, wed love to hear your ideas.

About the Position

The Hardware Operations function is responsible for coordinating the deployment and lifecycle management of Nutrislice hardware, including digital signage displays, media players, digital labels, and ticket printers.

This role reports to the Sr. Manager of Hardware Operations and supports day-to-day logistics, including placing hardware orders, coordinating installations, tracking shipments, and maintaining records. This role requires a basic understanding of digital signage systems and hardware to ensure accurate and effective deployment.

This person independently manages implementations for standard hardware orders. The person also provides support to the Sr. Manager on complex installations. This role is responsible for updating databases and spreadsheets that support the daily operations of the Hardware function at Nutrislice.

In addition, overall duties include operating, servicing, and maintaining technical aspects of Nutrislices digital signage system. The person has a solid understanding of computer networking, digital signage and software applications.

Responsibilities include:

Hardware Logistics & Procurement

• Accurately place hardware orders with vendors based on verified client requirements (model, quantity, shipping details)

• Track shipments, confirm deliveries, and manage any issues with vendors or logistics

• Maintain detailed records of hardware purchases, warranties & inventory

Project Coordination

• Manage hardware implementations for standard rollouts from order to deployment

• Support the Sr. Manager of Hardware Operations in coordinating complex installations

• Maintain project timelines, stakeholder communications, and milestone tracking across cross-functional teams

• Assist with scheduling and coordinating on-site hardware installations

Client & Technical Support

• Provide phone and email-based technical assistance to clients and contracted field technicians

• Troubleshoot basic display systems, media players, digital labels, and ticket printers; escalate unresolved issues appropriately

Additional Duties

• Contribute to process documentation and internal knowledge bases

• Take on other duties and responsibilities as needed to support Nutrislices hardware and client success initiatives

Qualifications

• 2-3 years project coordination related experience

• Ability to independently manage multiple projects concurrently

• Strong technical aptitude and ability to translate technical concepts for non-technical clients

• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries (preferred)

• Bachelors Degree (preferred)

• Basic user of SalesForce and Microsoft Office

• Basic understanding of network protocols and terminology

• Exceptional organization and written communication skills

Benefits include:

• Remote work - We are a remote-first company!

• Insurance - Health, Dental, Vision

• 401k with match

• Salary range of $40,000-$50,000

Important Details:

• No visa sponsorship available.
• Reference and background checks required before start date.
• Equal Opportunity Employer. Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
• Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.

Nutrisliceisanequalopportunityemployer. Allqualifiedapplicantswillreceiveconsideration foremploymentwithoutregardtorace, color, religion, sex, nationalorigin, ancestry, pregnancy, age, sexualorientation, maritalstatus, protectedveteran status, medicalconditionordisability, oranyothercharacteristicprotectedbylaw.