United States onlyNRG is seeking detail-oriented Scheduling Escalations & Reschedule Advisors to manage and resolve scheduling conflicts, handle escalations, and ensure seamless rescheduling for customers. This role focuses on providing excellent communication, proactively resolving issues, and maintaining accurate records. The company values collaboration, innovation, and employee growth.
Requirements
- Address and resolve scheduling conflicts promptly and efficiently.
- Coordinate and manage the rescheduling process.
- Communicate with customers via phone, email, chat, and text.
- Maintain accurate records of all scheduling interactions.
Benefits
- Competitive salary
- Paid training
- Employee development
