United States onlyNovellia is a company that provides access to health data for people in the US. They work with researchers to turn health insights into life-changing action. The company is growing rapidly and is looking for a User Support & Operations Specialist to help users feel supported and empowered.
Requirements
- 1-3 years of experience in user operations, customer success, or support
- Strong communication skills
- Experience triaging and pushing for solutions that users need
- High empathy and curiosity
- Comfort working with ownership and through ambiguity across teams in a fast-paced, remote environment
- Experience quickly learning and leveraging workflow software and other technology
Benefits
- Remote work option
- Equal opportunity employer committed to building a diverse, inclusive team
