Senior Retail Customer Success Consultant (w/m/d)

Senior Retail CS Consultant role involves working with a strategic global retailer as a trusted advisor, linking business questions with data-driven answers. Responsibilities include leading the Insight Agenda, Shadow Service, and building trusting relationships with senior stakeholders.

Requirements

• Fluent German skills and very good English skills
• Funded experience in Customer Analytics, loyalty card data, shopper insights or analysis of customer behavior
• Solid FMCG expertise as well as understanding of the dynamics between trade and manufacturers
• Proven experience in collaborating with senior and C-level stakeholders
• Experience in working across multiple countries and teams
• High analytical competence (EPOS, RMS, Panel, Loyalty or CPS-like data sets)
• Strong influence and persuasion ability as well as ability to lead without direct authority

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)