Client Partner - IT Services

About the job Client Partner - IT Services

Experience: 15+ Years

Title: Client Partner - IT Services

Job Location: Remote-USA

No. of Position: 1

Qualifications: Undergrad or Higher

Work Timings: 8:00 AM EST to 5:00 PM EST

We are seeking a highly accomplished Client Partner-IT Services to lead client engagement, drive business growth, and ensure delivery excellence across large-scale IT services engagements. This role will act as a trusted strategic partner for clients, translating business needs into actionable solutions, while ensuring seamless execution through strong collaboration with global delivery teams.

The SVP will serve as the executive sponsor for client accounts, provide oversight to technical project managers, and foster a client-first culture that delivers measurable business value.

Key Responsibilities

Client Partnership & Growth

• Act as the executive partner and primary point of contact for senior client stakeholders, owning end-to-end client relationships.
• Lead C-suite and senior stakeholder engagement, building trusted, long-term partnerships.
• Drive account expansion by identifying new opportunities, cross-selling, and up-selling services aligned with evolving client needs.
• Position the company as a strategic enabler of client business outcomes.

Delivery Oversight & Governance

• Provide executive oversight on project delivery, ensuring adherence to SDLC practices, quality standards, and timelines.
• Partner with technical delivery leaders and project managers to translate business requirements into actionable project plans.
• Review and validate deliverables before client submission, maintaining accountability for delivery excellence.
• Monitor project performance, budgets, timelines, and resources to ensure successful outcomes.
• Proactively address risks, resolve escalations, and ensure high levels of client satisfaction.
• Actively review and challenge effort estimates, timelines, and proposed solutions from delivery teams to ensure accuracy and feasibility.
• Ensure alignment between client expectations and offshore delivery execution through structured governance and communication.

Leadership & Collaboration

• Mentor and develop account management and project management professionals, fostering leadership capability and client-centric thinking.
• Collaborate across global delivery teams (US and India) to ensure seamless execution and consistent client experience.
• Bridge the gap between business stakeholders and technical teams, effectively communicating technical and functional concepts.
• Drive strong coordination across distributed/offshore teams, ensuring clarity in roles, responsibilities, and delivery accountability.

Required Skills & Experience

• 15+ years of progressive experience in Account Management, Client Partner, or Program/Engagement Leadership roles within IT services/consulting.
• Demonstrated success in managing large enterprise accounts with accountability for revenue growth, client retention, and delivery excellence.
• Proven leadership in managing project managers, cross-functional technical teams, and complex multi-project engagements.
• Strong ability to comprehend and communicate technical concepts effectively with both technical and non-technical stakeholders.
• Hands-on experience working closely with engineering and delivery teams, with the ability to evaluate and validate delivery plans, estimates, and execution approaches.
• Exceptional relationship management, executive communication, and negotiation skills with experience engaging C-suite stakeholders.
• Demonstrated experience managing and coordinating with offshore teams, including handling distributed team structures and cross-geography delivery models.
• Domain expertise in healthcare, pharmaceuticals, or life sciences with knowledge of compliance, processes, or product lifecycles (highly desirable).
• Knowledge of emerging technologies and ability to align them with client business strategies.
• Exposure to AI, data, or analytics-driven solutions will be an added advantage.
• Background in IT services, consulting, or software product development.
• Bachelor's degree required; MBA or advanced degree preferred
• This position does not offer visa sponsorship; applicants must have valid authorization to work in the U.S.