Specialty Product Advisor – Behavioral Health

Job Description:

Job Responsibilities

• Represent real-world behavioral health care delivery models, workflows, and operational practices across diverse settings including outpatient, community-based, and integrated care environments.

• Engage clinicians, care teams, administrators, and leadership through site visits, workshops, discovery sessions, and virtual engagements.

• Provide practical insight into behavioral health workflows including documentation, care coordination, patient engagement, and regulatory considerations.

• Translate behavioral health care delivery requirements into clear, actionable guidance for product management, design, and engineering teams.

• Serve as a trusted advisor during product discovery, validation, and prioritization activities.

• Lead behavioral health-focused discussions and address clinical, operational, and compliance-related considerations with internal and external stakeholders.

• Provide insight into care models, documentation requirements, and coordination across behavioral health services.

• Advocate for solutions that reflect real-world practice needs while supporting scalability and long-term product strategy.

• Support cross-functional alignment by communicating specialty requirements to technical and non-technical audiences.

• Travel to customer and partner sites as needed to support field engagement and product discovery.

• Perform other duties that support the overall objective of the position.

Education Required

• Bachelor’s degree in healthcare, clinical sciences, healthcare administration, public health, business, or a related field.

• Master’s degree preferred.

• Or any combination of education and experience which would provide the required qualifications.

Experience Required

• Significant hands-on experience in behavioral health care delivery and/or practice operations.

• Experience engaging directly with behavioral health providers, care teams, and operational leaders.

• Experience collaborating with or advising product, design, or technology teams in a healthcare or healthcare SaaS environment.

• Recognized as a trusted expert within behavioral health practice or operations (preferred).

License/Certification Required

• Professional license or certification relevant to behavioral health (current or prior), where applicable.

• Product management or healthcare IT certifications are a plus but not required.

Knowledge Of

• Behavioral health care delivery models, workflows, and operational practices.

• Healthcare documentation standards, compliance, and regulatory considerations specific to behavioral health.

• EHR systems, healthcare SaaS platforms, and configuration-based solutions.

• Care coordination and patient engagement within behavioral health settings.

Skill In

• Communicating complex behavioral health workflows and operational concepts to technical and non-technical audiences.

• Facilitating discussions, workshops, and stakeholder engagement sessions.

• Translating specialty expertise into product requirements and design considerations.

• Influencing product decisions through domain credibility and real-world experience.

Ability To

• Establish trust and credibility with behavioral health providers, care teams, and administrators.

• Engage and influence diverse stakeholder groups.

• Adapt communication style to clinical, operational, and technical audiences.

• Work effectively in a cross-functional product environment.

• Travel as required.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.