Administrative Agent

BENEFITS AND COMPENSATION:

• Benefits: 

• Computer equipment provided. 

• No sales or solicitation. 

• 37.5 hours per week, Monday to Friday. 

• Dynamic work environment and great team. 

• Paid training. 

• Quick onboarding. 

• Compensation: 

• Starting salary: $19-$21 per hour (CAD)

• Two paid sick days (after 3 months of employment). 

• Two weeks of vacation. 

• RRSP program (available after 6 months of employment). 

• Paid holidays. 

• Group insurance (available after 3 months). 

PRIMARY DUTIES:

The Administrative Agent is a role supporting client transactions in the group savings and retirement sector of an Insurance company.

HIERARCHY: Administrative Agent reports directly to the BPO Senior Manager who reports to the BPO Practice Director who reports to the Executive Vice President CX Practice who reports to the President of the Global Video Transformation division who reports to the Chief Executive Officer.

PRIMARY TASKS AND RESPONSIBILITIES:

• Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal)

• Receive and process requests from our customers received by email

• Meet productivity standards according to the learning curve

• Navigate through our various tools and validate the feasibility of the transaction

• Assist and carry out special projects as requested by a direct supervisor or team leader. 

• Other duties as assigned.

COMPENTENCIES:

• Strong, clear and effective English and French written and verbal communication skills

• Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.

• Attention to detail and accuracy.

• Exceptional team spirit and proactivity

• Exceptional time management and multitasking abilities. 

• Remaining positive and persistent

• Good organizational skills

• Ability to work in a team. 

• Flexible, reliable and trustworthy. 

• Time management skills to multitask and adhere to SLAs.

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent

• Webex Contact Center Platform, preferred

• Customer Service: 1 year (mandatory)

• User experience with good working knowledge of the Office Suite

• Comfortable with technology

TECHNICAL REQUIREMENTS:

LANGUAGE SKILLS: English & French

Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.

WORK ENVIRONMENT: This role will be performed remotely.

EXPECTED HOURS OF WORK: Typically, standard business hours Monday through Friday 8:00AM – 5:00PM.

TRAVEL: No