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NetsmartNE

Part-Time Bilingual Client Service Representative

Netsmart Technologies, Inc. is a leading provider of healthcare software solutions, dedicated to delivering comprehensive electronic health record (EHR) systems and technology for organizations across the behavioral health, human services, and post-acute care sectors.

Netsmart

Employee count: 1001-5000

AU, CA + 4 more

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Provide help desk resolution and service desk delivery support

Responsibilities

  • Address and resolve basic and routine support requests.
  • Adhere to Netsmart processes and best practices.
  • Escalate support requests as required.
  • Enter quality information into tracking systems.Create and Manage Netsmart support requests according to Netsmart best practices.
  • Contribute toknowledge bases and documentation.
  • Identify and make recommendations to improve supportprocesses.

Qualifications

Required

  • Associate degree or equivalent relevant work experience
  • The ability to demonstrate strong customer service skills.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Excellent time management skills.

Preferred

  • At least 1 year of experience in a customer service environment.
  • Bilingual Spanish and English.
  • Healthcare solution support experience.
  • Strong documentation and data gathering skills.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

About the job

Apply before

Posted on

Job type

Part Time

Experience level

Education

Associate degree

Experience accepted in place of education

Hiring timezones

United States +/- 0 hours, and 5 other timezones

About Netsmart

Learn more about Netsmart and their company culture.

View company profile

Netsmart Technologies, Inc. is a leading provider of healthcare software solutions, dedicated to delivering comprehensive electronic health record (EHR) systems and technology for organizations across the behavioral health, human services, and post-acute care sectors. Founded in 1968 and headquartered in Overland Park, Kansas, Netsmart's roots trace back to Creative Socio-Medics, which was acquired in 1994. By evolving through strategic acquisitions, including CMHC Systems and HealthMEDX, Netsmart has solidified its commitment to enhancing whole-person care by integrating innovative technology that improves care delivery.

Netsmart harnesses its extensive clinical experience to create intuitive solutions that simplify complex processes, empowering care teams to focus on what matters most—providing high-quality, patient-centered care. The platform serves over 600,000 users in more than 25,000 organizations nationwide, enabling seamless interoperability and collaboration among providers. Whether through their CareFabric® platform or other tailored solutions, Netsmart supports its clients in navigating the dynamic healthcare landscape, helping them thrive through enhanced workflows, robust data analytics, and a focus on value-based care.

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Netsmart

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