Program Manager

Company Overview

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company, having proudly provided nationwide services for more than 45 years and have been regarded as a leading professional court reporting and transcription service company. With headquarters in Washington, DC, we serve private industry, large and small law firms, local, state and federal government agencies, associations, meeting planners, nonprofits, and courts.

Position Overview

We are seeking a highly motivated experienced Program Manager to lead Cross-functional teams and manage programs from concept through launch. This role requires strong leadership, communication and organizational skills to ensure successful delivery of customer programs on time and to the highest standards. Part of your duties may include providing strategic guidance to project managers and teams to ensure that project and program goals align with Neal R. Gross & Co.'s core objectives. Court Reporting & Transcription industry knowledge/experience preferred but not required.

Responsibilities:

Personnel Supervision & Service Management

· Oversee contractor and staff personnel.

· Ensure timely and consistent delivery of support services.

Staffing & Recruitment

· Manage all hiring activities: advertising, screening, interviewing, reference checks.

· Ensure compliance with security clearance requirements.

Skills & Resource Management

· Maintain subcontractor arrangements.

· Ensure staff have required skills, knowledge, and privacy/confidentiality training.

Billing & Financial Management

· Assemble billing data and justification materials.

· Prepare responses to customer billing rejections.

· Generate, distribute, and track invoices.

· Report on invoice status and deliverables invoiced vs. pending.

Customer Furnished Media Management

· Track and report on all customer furnished media.

· Ensure safekeeping of materials; submit breach notifications as required.

· Comply with customer breach notification requirements.

· Reimburse customer for any customer furnished media lost or stolen.

Subcontractor Management

· Identify, qualify, and negotiate with subcontractors.

· Review subcontractor invoices.

· Ensure subcontractor compliance with confidentiality, privacy, and security requirements.

Quality Assurance

· Implement and maintain QA/QC systems to meet all contract and task order requirements.

Requirements

• High-level management and leadership skills
• Ability to schedule and manage tasks effectively
• Conflict resolution and problem-solving skills
• Risk Management
• Written and verbal communication sills
• Teamwork and motivational skills
• Organizational and multitasking skills
• Project management
• 3+ years of program/project management experience
• Proven track record of managing multiple programs simultaneously
• Willingness and ability to obtain public trust security clearance
• Court Reporting/transcription industry knowledge & experience preferred but not required

Benefits

We offer a comprehensive benefits package to support your well-being and career:

• Competitive compensation package.
• Medical and dental insurance coverage.
• 401k with employer match
• Paid vacation days plus federal holidays.
• Parental leave.
• Job security for high performers, with many employees having tenure of 10+ years
• A dynamic work environment with supportive colleagues and extensive opportunities for professional growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.