United States onlyThe National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.
We are currently looking for a Training Delivery Operations Coordinator to join us in our mission to save lives and prevent injuries.
Position Highlights:
The Training Delivery Operations Coordinator provides essential administrative and customer support for training programs. This role assists with student registrations, basic instructor and affiliate documentation, scheduling support, and routine program data entry. The Coordinator ensures accurate recordkeeping, timely communication, and smooth daily operations while working under established procedures and guidance from senior staff.
What You’ll Do:
Customer Support & Registration
- Respond to customer inquiries about training schedules and registrations via phone, email, and chat.
- Process student registrations, payments, and data while maintaining confidentiality.
- Research and resolve complex customer issues and document outcomes.
- Provide Level 2 support for escalated calls, chats, and emails.
- Prepare and send written correspondence to customers and external entities (state agencies, courts, probation, etc.).
Training Affiliate & Instructor Support ·
- Collect and review basic application materials from training affiliates and instructors.
- Enter instructor and affiliate information, orders, and updates into business systems.
- Track upcoming renewal deadlines and send follow‑up reminders as needed.
- Assist with maintaining records required by state agencies under established procedures.
Scheduling & Operational Coordination
- Support instructor scheduling by entering assignments, updating calendars, and tracking confirmations.
- Assist in coordinating class setups and updating internal systems with schedule changes.
- Help arrange logistics for Instructor Development Courses (IDC) and Continuing Education classes.
- Provide basic support for facility or vendor coordination, referring complex issues to senior staff.
Data Entry, Documentation & Reporting
- Process product and material orders from training affiliates and follow established fee structures.
- Perform routine audits of class paperwork to ensure completeness.
- Enter completion data for training programs and verify accuracy under supervision.
- Maintain organized class files and assist with preparing simple monthly activity summaries.
Instructor Communication & Program Support
- Assist with distributing procedural updates, memos, and resource materials.
- Provide basic support for A/V or classroom access issues at leased training locations, escalating issues when needed.
- Process internal orders for instructional materials and classroom supplies.
Recruitment & Onboarding Assistance ·
- Schedule onboarding and training activities for new instructor candidates.
- Assist with assembling state agency approval packets and tracking documentation.
- Update team‑teaching schedules and maintain related records.
- Support instructor renewal processing by updating information and tracking required submissions.
Additional Duties
- Assist training centers with material order needs and minor administrative tasks related to instructor renewals.
- Perform general office support and special assignments as directed.
- Associate’s degree required; Bachelor’s degree preferred.
- 3+ years of experience in scheduling, administrative coordination, or training operations.
- 3+ years experience in a Customer Contact Center.
- Strong organizational and time‑management abilities.
- High attention to detail and accuracy in data handling.
- Excellent written and verbal communication skills.
- Ability to interpret policies, regulatory requirements, and program guidelines.
- Comfortable coordinating multiple stakeholders and managing competing deadlines.
- This is a remote position.
- Hourly rate: $21.75
NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:
- At least 20 PTO days accrued 1st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Dress for your day
Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
NSC is a Recovery-Friendly Workplace.
We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions.
NSC is an equal opportunity employer.
